IT Support Specialist

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Reporting to the Regional IT Manager, the IT Support Specialist is responsible for handling a range of routine to moderately complex tasks related to computers (and peripherals), networking, and communications. This role supports all Local-Area Network (LAN) computers and requires familiarity with the latest operating systems for both clients and servers. The specialist will maintain and support desktop hardware and software, perform a variety of technical duties involved in the installation, repair, and maintenance of personal computers, peripherals, servers, and other equipment. Additionally, the IT Support Specialist will respond to assigned IT support tickets, assisting multi-location users.

• Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
• Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
• Respond to assigned IT Tickets in a timely manner
• Diagnose computer, network, mobile device, and communications problems
• Perform software updates and upgrades for computer systems and communications equipment
• Implement computer / user controls to secure and promote the proper functionality of managed computers
• Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
• Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
• Responsible for monitoring air conditioning and backup power in the computer operations area
• Administer, deploy and support VOIP telephony equipment
• Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
• Communicate clearly and concisely, both orally and in writing in alignment with global standards
• Organize, prioritize, and coordinate daily workload activities
• Any other duties as assigned by management

• Associates degree, or equivalent work experience
• Minimum of 2-3 years of experience in IT operations support capacity
• Strong verbal, written, analytical and communication skills; outstanding listening skills
• German Language Skills: B2 level, ability to communicate with native speakers in Germany in a professional setting
• English Language Skills: Minimum B2, ability to fully communicate with native speakers in USA, UK, and South Africa.
• A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
• Experience with Microsoft Office Suite, Win 7, 10, and 11 operating systems, Windows Server 2012 - 2025
• An intermediate understanding of cloud-based environments and computing.
• Well-rounded computer hardware and networking skills.
• Able to articulate issues, build consensus around recommendations, and define next steps
• Team oriented, self-starter able to work independently and customer focused.
• Display positive and constructive attitude.
• Display business and organizational maturity.
• Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently.
• A continual desire and capability to learn.
• Highly organized and detail oriented.
• Ability to work flexible hours with a global team
• Ability to lift to 25 kg
• Ability to travel < 25%