Aftermarket Sales Support Engineer

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange. 

As an Aftermarket Sales Support Engineer, you will actively support our Aftermarket Service departments in international communication with customers and prospective clients. You will play a key role in ensuring smooth internal coordination to deliver high-quality customer service and support.

• Act as a point of contact for international communication with customers and partners on behalf of the Service and Aftermarket teams. 
• Prepare and follow up on quotations for services, repairs, and spare parts in consultation with the Sales and Service teams. 
• Process customer orders and related documentation in our ERP system. 
• Coordinate internally for spare parts deliveries, including alignment with logistics, packaging, and transport departments. 
• Support the planning and scheduling of service calls in line with maintenance agreements and service contracts. 
• Follow up with the Purchasing department to ensure timely delivery of required materials and externally sourced services. 
• Maintain documentation of orders, costs, deliveries, quality issues, and inventory levels. 
• Prepare regular internal and customer-facing reports.
• Assist in organizing customer training seminars and providing logistical support as needed. 
• Occasionally coordinate with the Quality Control and Finance & Accounting departments as part of cross-functional support activities.

• You have successfully completed your technical studies or comparable relevant training.
• You have 2 years of relevant experience in customer service in a manufacturing or industrial service company. (preferably in industrial plant manufacturing)
• You have also gained practical experience in the areas of accounting, order processing and customer service.
• You are strong in the organization and administration of operational processes.
• You are resilient and can handle a high workload in a timely manner.
• You are analytical, detailed, and meticulous and have already built-up expertise in report creation.
• You are a strong communicator in written and spoken English and German.
• You are customer-oriented and have a strong service mentality.
• You have already gained experience with common ERP systems such as Salesforce, Business Central as well as Office products. (Navision ERP is a plus)