Marine After Sales Segment Manager

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Location: Neuenburg am Rhein, Germany

Reporting to the Regional Sales Manager, the Marine After Sales Segment Manager is responsible for handling sales within assigned business scope within the framework of the strategies and policies of the company to deliver sales target.  

The Marine After Sales Segment Manager is a key role within the support organization of Nikkiso Cryogenic Services (NCS), a division of Nikkiso Clean Energy & Industrial Gases.

Responsibilities:

• Work with the Regional Sales Manager to create a business development plan. Provide and achieve targets to grow the Service Business unit to maximize volume and profitability
• Promote and sell the NCS aftermarket products; Service Agreements, Repairs, Field Services and Upgrades as offered to all existing and new customers
• Responsible for the maintenance and growth of the Service Contract business for all product groups of the CEIG Group in the assigned sales territory
• Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to designation of authority
• Perform oral and written negotiations with customers, suppliers, partner companies and internal departments
• Develop existing relationships and build new customer relationships, ensuring Nikkiso is seen as a long-term business partner
• Aid prime equipment sales by maintaining and developing effective, working customer relationships via valued service products
• Promote Customer Focus throughout the company
• Assist the BLM with QMS in areas of responsibility
• Develop proposal for aftermarket sales campaigns for specific service products and markets/customers and align campaigns with the BLM, PLM and Business Development Manager leadership before execution
• Monitor changes or developments within the industry and report to management
• Perform documentation of activities in our CRM program
• Other duties as assigned that are broadly in line with the above and key objectives

• Excellent interpersonal communication (both written and oral) skills in local language and English.
• 5-7 years Sales experience in rotating equipment industry.
• Bachelor’s degree from an accredited institution preferred.
• Current valid driving license.
• Tenacity and self-motivation inspired by success, enthusiasm, drive, and initiative directed towards achieving positive outcomes.
• Self-discipline and the ability to decide priorities in a rapidly changing commercial environment
• An outgoing and likeable personality with a high degree of personal integrity.
• The personality of a natural team player, willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company, customer base and with key individuals within the industry.
• A flexible attitude to working hours which are sometimes influenced by factors such as the need to complete the job or the availability of the client
• A very high standard of personal presentation
• Hands-on knowledge and experience of promoting and selling after-sales support
• Computer literacy for documents, presentation preparation and report writing
• Able to leverage databases such as ERPs and Salesforce CRM
• Proven negotiating skills; exceptional analytical and problem-solving skills