Service Assistant

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

The Service Assistant will report to the Business Line Manager.

• As Service Assistant, you will actively support our Service department in international communication with our customers and interested parties.
• In consultation with colleagues from Sales and Service, you will prepare quotations for our services, repairs and spare parts. You will also process customer orders in our ERP system.
• You will be responsible for the internal processing of spare parts deliveries etc. (packaging, transportation, ...).
• You prepare service calls in accordance with agreed maintenance plans for service contracts.
• You work closely with the purchasing department to procure materials and external processes of the highest quality and at the lowest possible cost and to meet delivery deadlines on time.
• You document orders, costs, deliveries, quality and inventories.
• You prepare regular reports for internal and external customers.
• You will support the preparation of customer training seminars.
• You will also work closely with the quality assurance team, especially in the follow-up of ISO standards (e.g. ISO9001-2015).
• After successful familiarization, you will support Finance in invoicing.

• You have successfully completed your technical studies or comparable relevant training.
• You have at least 5 years of relevant experience in customer service in a manufacturing or industrial service company. (preferably in industrial plant manufacturing)
• You have also gained practical experience in the areas of accounting, order processing and customer service.
• You are strong in the organization and administration of operational processes.
• You are resilient and can handle a high workload in a timely manner.
• You are analytical, detailed and meticulous and have already built up expertise in report creation.
• You are a strong communicator in written and spoken English and German.
• You are customer-oriented and have a strong service mentality.
• You have already gained experience with common ERP systems (Salesforce, Business Central) as well as Office products.